The Pilgrims Rest

Mount Melleray, Cappoquin in Waterford, Ireland

1 star hotel

Average Customer Rating 3/5

based on 2 reviews

Latest review

“To whom it may concern, Unfortunately my experience with the pilgrims rest hotel was not a good one. The hotel room was descracefull!Upon arrival we were told in passing that the room we were been given was the last double room available and it was imediately obvious why. After having a quick look around the room both myself and my partner decided we would ask if there was an alternative.The room had a tiny ensuit no bath as descibed, there were damp stains on the ceiling the room smelled of must/dampness and clearly hadnt been dusted in a long time.The bed was pushed into the corner or this small roome dressed in mis-matched bed clothing. I approached the lady who initialy booked us in and asked if she could do anything she said she could give us another room but it would not be a double.As myself and my partner were on our second anniversary this wasnt realy the option we needed so we said if she didnt mind we would try to fing somewhere else. I obviously wasnt expecting to get my booking deposit back but i didnt intend on paying for a room that was well below a standard anybody would expect. The lady then asked for her husband also the proprietor of the hotel to deal with the situation wich was when the main problem arrose. His initial comment to me was how dare i run down his hotel and i had only been there 15 minutes.When i pointed out to him i had no problem with the hotel itself but i requested a diferant room and this wasnt available i thought it would be better to find alternative accomadation. He then proceeded to tell me about all the guests that stay with him on a regular basis and love the place on also what else was i expecting for the money that i was paying!! Firstly the money wasnt an issue i would have gladley paid 5 times the price, it was the location that encouraged me to book the hotel.Also the pictures on your website led me to believe that the room was very differant to what it actualy was.he them argued with me that there werent ant picures of the hotel on the website,i happened to have a prinout with me and showed him to which he explained this was obviously your mistake and it was of another hotel. Secondly in all my years as working as a front office manager in the hotel industry i have never been or heard of anybody been spoken to like this. Then to top it all off he turned around to me and said that at this point i wasnt going to appreciate his hotel or experience the atmosphere he was refering to and that i might as well leave as he wasnt going to offer me an alternative even if he had one and didnt recomend that i ever came back.I then told him that i would be following this up with TRAV.COM and he said one person trying to get a cheap weekend away writing a complaint letter wasnt going to make a differance. Obviosly i was quite upset by this and felt after driving 2.5hrs to lismore they could of at least recomended alternative accomadation.This was now 8.30pm and myself and my partner were left with no alternative but to drive back to dungarvin and try and find accomadation which of course was not available at such short notice. The evening ended with us booking into a travel lodge and going to bed at 11pm.This certainly wasnt the anniversary i had intended and feel the pilgrims rest had a huge part in ruining the evenig. Being in the hotel industry i recomend your websit regularly and certainly would not do so in the future .Although you are not directly responsable for this ruinned weekend i wouldnt like to think thease are the type of standards you would expect from your hotel recomendations. I would actualy appreciate some feedback on this issue as i feel this is quite a serious complaint. Please contact me at alicia.doyle@gmail.com/0877859320.
– , 2005-09-04 00:00:00 (See all customer reviews)

Description

Pilgrims Rest is situated adjacent to Mount Melleray Abbey and is located 20 minutes from both Dungarvan and Clonmel, and close to the pretty fishing village of Cappoquin.

A family run country house , Pilgrim’s Rest is surrounded by beautiful mountain views and is adjacent to the famous Mount Melleray Abbey. Close to the Blackwater River, it is an excellent fishing area and an angler’s paradise.

The bedrooms all have ensuite facilities and are equipped with colour TV and direct dial telephone. Linen is included in the price and there is also a 24 hour tea and coffee bar for customers. We have licence to sell alcohol.Wireless internet access available.

A full breakfast is served each morning if requiried at an additional rate of 10euro per person

Hot food is served daily. There is also a tea room and gardens for our guests to relax in. The restaurant is open to non residents and is licenced.

Several Golf courses are only a short drive away at Lismore, Clonmel and Dungarvan.The heritage town of Lismore is only 10 minutes away and Dungarvan and Clonmel are within 30 minutes drive.

Pilgrim’s Rest is an ideal base from which to explore West Waterford - one of the unspoilt areas of Ireland with beautiful scenery, a variety of amenities and a range of activities for visitors and locals alike.

LOCATIONS AND ATTRACTIONS WITHIN EASY REACH OF THIS HOTEL:
Places to visit are vast in this most scenic area..The Heritage town of Lismore
with its Castle and Gardens,The Vee Drive,a pass between the Knockmealdown and Comeragh Mountains, has stunning views.There are many walking trails including the Glenshelane river walk.The harbour at Youghal and good beaches at Clonea and Ardmore are just a few ideas to mention.

Shown to right is a view of the Blackwater River. A renowned area for Fishing around Cappoquin and Lismore in West County Waterford.

A visit to Waterford crystal is a must when staying in County Waterford . You will be able to see how the glassware is handmade and blown into fine merchandise.

Tours of the glass factory can be arranged and you will have an opportunity to purchase items at a reduced rate. We are also located close to some magnificent golf courses and discounts on green fees can be arranged.

A Delicious four course Dinner can be offered for an extra 20.00 euro per person. Last orders 9-30pm Daily.
We are Licenced to sell wine, beer and spirits.