Merith House Hotel

“booked double room with ensuite, they e-mailed to say double booked so all the could offer was a twin room, when we arrived the room we where given had no ensuite just a private toilet & shower room on the landing, this caused untold problems as my partner has a medical problem that causes frequent trips to the toilet at short notice through the night and has to use medical equipment when she go's, we had not taken night attire for having to make trips out of our room in the night, there was no member of management on duty when we arrived just an ex emplyee who was helping out, did not get to see any managment till next day and he was only the deputy manager because manager away till 22/8/05 at a wedding, I was informed no other rooms avilable and the rate we paid was lower than their normal rate, my replay was we did not ask for any special rates, just paid the rate they requested, irrespective of rate paid my confirmation clearly stated "ensuite" and their e-mail changing us to a twin room did not say anything about down grading from ensuite. there was no offer of compensation or even an apology,This completly spoile what was intended to be a verry special weekend that we had both looked forward to for a long time.

Stayed:	Overall rating:
21 August, 2005	2/5

“Breakfasts were fantastic, very friendly owners, bedroom suite waslarge and very comfortable. would definitelystay there again

Stayed:	Overall rating:
3 August, 2005	5/5

“had a great stay,easy access to town,great value for money and a good breakfast in the morning.

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24 July, 2005	5/5

“Very friendly and helpful staff. Great value for money.

Stayed:	Overall rating:
28 May, 2005	5/5